Mediation

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CJI provides conflict resolution services for youth, adults, and seniors who are friends, family members, neighbours, teammates, coworkers, and classmates. We also work with victims and offenders. We work in many communities, but the majority of our work is in Waterloo Region and Guelph-Wellington.

During a mediation, trained facilitators ensure that everyone has a chance to speak and to listen. Participants discuss how a situation impacted them and ask questions. All are encouraged to take responsibility for their actions, listen to others’ perspectives and to repair harm. At the end of the mediation, participants leave with a mutually acceptable plan to move forward. Mediation services are not therapy or group counselling.

For more information, see the Mediation brochure here: CJI_MediationBrochure

Mediation services are also available in Guelph & Wellington County. For more information on our Guelph mediation services, click here

SPECIALIZED SERVICES:

Elder Mediation

CJI assists older adults and others in their lives to discuss sensitive issues like conflict with family, caregivers, and neighbours, as well as, power of attorney and end-of-life decision making, financial abuse. and neglect, etc. Specialized mediators familiar with aging issues act as neutral third parties. This is a free service.

For more information, contact 519-744-6549 x 106

For more information, see our Elder Mediation brochure here: ElderMediationPostcardFIN

Housing Mediation

Left unresolved, tensions between neighbours can increase and sometimes end in assault. CJI assists neighbours to resolve conflicts over noise complaints, property boundaries, personal differences, parking complaints, snow removal, landlord/tenant issues, etc. Referrals can be received from city bylaw officers, police officers, community agencies, or individuals. Diffusing these issues leads to safer, more desirable neighbourhoods. This is a free service.

There is nothing harder than to realize that you are no longer in charge of your own life. Through this process, I was able to overcome my denial and allow others to help me.
An older adult client

Sports Mediation

Due to the competitive nature of sports, arguments can easily escalate out of control. CJI helps to diffuse negative situations involving players, parents, coaches, sports administrators, officials, and other stakeholders so that they collaborate on a productive resolution.

Workplace Mediation

CJI gives business partners, employers, and employees an informal, voluntary, and confidential process to address workplace conflict including deteriorating performances, sexual harassment, discipline issues, personality differences etc. Fees are determined based upon a sliding scale.

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Mediation was undeniably the best solution to our intricate problem. Not only were we able to save our business but more importantly we were able to salvage our relationship.
Business Co-owner

Family Mediation

CJI gives families a safe space to work through conflict related to marital separation, parenting plans, sibling rivalry, parent-child conflicts, etc. With the help of two trained mediators, families communicate respectfully and honestly as they rebuild trust and improve their relationships.

Sulah

Sulah is built on the groundbreaking work of the Coalition of Muslim Women of KW (CMW) that started in 2012 as a pro-active response to the experiences of Islamophobic hate incidents shared by CMW members and volunteers. The CMW has continued this work, building understanding between the Muslim and broader community and strengthening the voices of Muslim women in the Kitchener-Waterloo region.

CJI and CMW are currently working collaboratively to explore applications of restorative justice as a means of prevention and intervention in incidents motivated by Islamophobia, as well as other forms of hate. The use of restorative justice practices in instances of hate can involve bringing parties together for dialogue to address harm and build understanding, among other techniques.

For more information, contact Jill at jillm@cjiwr.com or Kamil at kamila@cjiwr.com

Conflict Resolution and Mediation Training

CJI provides conflict resolution and mediation training for workplaces for a negotiated fee. CJI helps create healthier workplaces by training staff to work through conflict, mediate conflict situations and strengthen conflict management capabilities.

COMMUNITY CIRCLES

Community Circles provide a chance for members of a group, workplace, or community to deepen or renew their connection with each other while discussing issues that are affecting them. Circle is not a platform for individual issues, but is a collective space for addressing community issues.

Circle is a process that helps individuals have a voice within a group. The Circle Keeper guides the process. Together with the participants the Circle Keeper helps to identify Values and Guidelines to hold the container of the conversation. Guiding questions are asked by the Circle Keeper to explore participant’s thoughts, needs and feelings related to the topic. A talking piece is used to empower each person to speak to the question or to pass. The process is meant to be confidential and only what the participates agree to share is taken out of the circle

For example, CJI offered our volunteers an opportunity to be in a circle to discuss how the Covid-19 pandemic has affected them.

For more information contact Jason Spencer at jasons@cjiwr.com.

Mediation FAQs

Volunteer with Mediation

Jill Magazine

Sulah and Victim-Offender Reconciliation Service Coordinator

519-744-6549

Email Jill

Jason Spencer

Mediation Program Coordinator

519.744.6549 x120

Email Jason

519-588-2021

Email Niran

Sulah Q+A

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Mediation

SPECIALIZED SERVICES:

Elder Mediation

Housing Mediation

Sports Mediation

Workplace Mediation

Family Mediation

Sulah

Conflict Resolution and Mediation Training

COMMUNITY CIRCLES

Jill Magazine

Jason Spencer

CJI At A Glance

Get Involved!

Programs & Services

It Works!

Sulah Q+A

Waterloo Region Home Share: A shared approach to housing