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Workplace and Culture

Conflict & Restorative services and training for healthier people, cultures and workplaces.

What We Do:

CJI’s workplace and culture services offer facilitated processes and training opportunities for organizations interested in responding effectively to workplace conflict or to strengthen workplace conflict and collaboration skills. 

Our Approach:

Guided by 40+ years of experience with restorative practices in a variety of contexts, CJI focuses on working with individuals or groups to transform the conflict dynamics impacting your organization. 

CJI offers a range services that can be used to address situations of individual or group conflict. The processes and trainings listed below can support and sustain healthy workplace cultures.  

The Process:

  • Assessment: CJI Facilitators work with you and your organization to offer an engagement strategy that responds directly to the needs and challenges you are facing. 
  • Engagement: CJI delivers training or facilitates processes to respond to each workplace’s unique needs as discerned though the assessment phase 
  • Follow through support: a plan for follow-up support will be articulated at assessment and revisited through the engagement stage to determine the most suitable way to ensure lasting and sustainable change. 

Our Services:

Facilitated Processes: 

  • Mediation 
  • Conversation Circles
  • Group Facilitation 
  • Working with Diverse Personalities
  • Workplace Transition & Change
  • Conflict Management policy development and/or review
  • Conflict Coaching 
    • For leaders 
    • For parties in conflict  

Training & Workshops* 

  • Working in High Conflict Situations
  • Conflict Resolution Skills 
  • Conflict Management for Leadership 
  • Problem Solving & Communication  

*This is not a complete list, please contact us to discuss Training and Workshop opportunities not listed here 

Client Testimonials:

The (CJI De-Escalation Training) was beneficial because it did not just provide de-escalation techniques but it also explained some of the personality traits that would lead someone into a conflict. It allowed staff to understand their own conflict styles, and how this can contribute to being in a crisis. The training…gave us tools to have different dialogues with someone in conflict and helped us to recognize a workplace safety concern versus when to use de-escalation techniques. Overall this training was helpful to our clinic.  Since the training, we have been able to successfully implement the skills learned to de-escalate a person in a crisis.

Britney Rodgers, Intake Worker: Legal Clinic of Guelph and Wellington County

“It was our hope that Community Justice Initiatives would help to mediate tough conversations, and identify next steps so we could move forward. We’re happy to say that they did that and so much more…We would strongly recommend CJI to anyone experiencing conflict in their business, organization, or community.”

Members of the Board of Directors, Rainbow Chorus Waterloo-Wellington

Are you interested in your workplace becoming a Restorative Workplace? Contact Shelley to discuss how you can begin this journey.

Shelley Schanzenbacher

Restorative Workplace and Schools Coordinator

519-500-4828

Email Shelley


During our 40+ year history, we have continuously responded to community needs by creatively, and innovatively applying restorative justice principles to new problems. We believe the only limit to the power of restorative justice is the capacity of the human heart to change and grow.
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CJI At A Glance

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