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In Conflict?

Whether you are at odds with a neighbour, a co-worker, a classmate, a family member or someone who committed a crime against you, CJI can help you with mediation in the Waterloo Region.

How Mediation Works

After speaking to a CJI staff member about your situation, we help you arrange a meeting with the person or people with whom you are in conflict.

If the other party agrees, we meet with each person ahead of time to ensure that everyone is prepared for a safe, respectful dialogue. Supporters and others impacted by the conflict may also participate in the mediation.

More about Mediation
Find a Mediator

What to Expect

During a mediation, trained facilitators ensure that everyone has a chance to speak and to listen. Participants discuss how a situation impacted them and ask questions. All are encouraged to take responsibility for their actions, listen to others’ perspectives and to repair harm. After finding common ground, participants leave with a mutually acceptable plan to move forward.

Contact 519-744-6549 x 120 to arrange mediation in Kitchener, Waterloo, Cambridge, or other areas.

At first it seemed like we were not making progress because both of us were in fighting mode, trying to overpower one another.  Once the barriers came down, we were able to communicate in honesty and understood each other’s positions.  With some compromise from both sides, we walked away satisfied with our relationship. The mediators were able to assist us to a productive outcome!

A neighbour in conflict


During our 40+ year history, we have continuously responded to community needs by creatively, and innovatively applying restorative justice principles to new problems. We believe the only limit to the power of restorative justice is the capacity of the human heart to change and grow.
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CJI At A Glance

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It Works!

  • Visiting the Inside

    “A person is a person through other persons; you can’t be human

    2 December, 2019
  • The reKINdle Project

    On a beautiful October afternoon, a group of community partners, supporters along

    28 October, 2019
All Rights Reserved | Made with ♥ by Frame
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