Specialized Services

Mediation & Circles

EMS helps to address conflict situations involving older adults, including family, neighbour, workplace, and other situations using restorative processes. EMS also utilizes restorative justice processes to address and support older adults who have experienced situations of harm. Our service aims to promote harm reduction and awareness to aid in the older adult’s safety. EMS offers Restorative Circles and Elder Mediation to engage the older adult, the one who has caused harm, and their supports in a safe and respectful conversation to discuss what they need to address the harm. Elder abuse includes: financial, physical, psychological, sexual, and neglect. EMS receives referrals from community agencies, families, friends, self-referrals, Court, and the Senior Support Team of Waterloo Region.

Peer Mentor

Peer mentors provide support for older adults experiencing loneliness, isolation and conflict in their lives. Elder Mediation Services offers older adults a Peer Mentor with whom to share their experiences and concerns with, in turn empowering them to feel safe and supported. Peer Mentors also provide encouragement to continue to be active in developing positive conflict resolution skills and building healthy positive relationships with others.

Home Share

Connecting older adults who want to age in their own home, who may be experiencing loneliness and isolation, and may need assistance with household tasks, with other older adults similarly needing companionship and are looking for affordable housing. EMS assists with a process of matching compatible individuals on needs and preferences. Following a successful match, EMS continues with ongoing support to ensure safety, respect, and effective conflict resolution service, if required.

Volunteer with Us